Shipping Policy

Processing time

PRE ORDER UNITS: All units take about 10 - 20 WORKING DAYS (Not including holidays)

We advise that you order as early as possible to avoid any issues. If you're in need of a unit by a specific time, please don't hesitate to let us know! We will be more than happy to work with you! If not, please check out our ready to ship units 🤍.

READY TO SHIP UNITS: Allow 5-7 BUSINESS WORKING DAYS (Not including holidays)

BUNDLES AND LACES: Allow 5-7 BUSINESS WORKING DAYS (Not including holidays)

Carriers

All orders are shipped with carriers EVRI and Royal Mail. Signature confirmation is required upon delivery.

Address & lost packages

Please ensure that the address you provided is correct. We will not be held liable for any LOST/STOLEN packages.

Shipping insurance

SHIPPING FEE INCLUDES: full insurance just in case EVRI/Royal Mail misplaces your package or anything of that sort. Please understand that things do happen and it is completely out of our control. If a package does happen to get lost, a claim MUST be filed with said shipping carrier. They will be responsible for refunding you. MyLushWig is not held liable.

International orders

OUT OF UK CUSTOMERS: All packages come fully insured and require a signature. Please be aware that custom fees may apply from the CARRIER and we are not the ones charging you any additional fees. All customers are responsible for paying any custom fees that may apply.

Shipping / transit time

Once your order has been completed, shipping usually takes up to 1-4 business days to arrive depending on where the customer resides. Express shipping is offered at checkout.

Business days are Monday - Friday (Observed holidays + weekends are not included)

Processing time and shipping time are separate: processing is how long we take to prepare your order, shipping is how long the carrier takes to deliver it.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.