Return and Refund Policy

Hi! Thank you so much for your interest in MyLushWig. Please thoroughly read the policies below prior to purchasing. By shopping with this company, you are consenting to all store policies.

Again, I sincerely thank you and happy shopping!

You have the right to cancel or return your order within 14 days from receiving your order, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn, with lace intact, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at mylushwig@gmail.com.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return and you haven't received your refund, please contact us at mylushwig@gmail.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancellations

ONCE AN ORDER IS PLACED YOU HAVE 24 HOURS TO CANCEL. You will not be able to cancel any time after that.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.