Help
Frequently asked questions
Everything you need to know before choosing your unit. Still unsure? Contact us.
What hair do you use?
All MyLushWig units and bundles are made with 100% raw human hair, including our Cambodian raw collection — no synthetic mixes, ever.
What's the difference between a custom wig and a ready-to-wear unit?
Custom wigs are constructed to your chosen length, lace, density and cap construction. Ready-to-wear units are pre-made in our most popular specifications and ship faster.
Which lace should I choose?
Our HD lace systems use ultra-thin, transparent lace that melts into virtually every skin tone for the most undetectable finish. If you're new to wigs, HD closures are the most beginner-friendly option.
How do I find my cap size?
Use our measuring guide to measure your head circumference, front-to-nape and ear-to-ear. Most customers fit a medium, but check the guide before ordering.
Do you offer payment plans?
Yes — Klarna is available at checkout so you can spread the cost of your unit or bundles.
How long does delivery take?
Delivery times depend on the product and your location — full details, carriers and insurance information are on our shipping policy page.
Can I return my wig?
Please read our returns & refunds policy carefully before ordering — it explains exactly what can and can't be returned and the condition items must be in.